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October 27, 2015 at 10:50 am #40338skibulkParticipant
I added several custom user meta fields under the Export tab. When I schedule a weekly users export however, the custom fields are not included in the output. I need this to work. Thanks.October 28, 2015 at 1:37 am #40348MarcoParticipant
I have the same question: I try to include Order Item Meta field “image” (Featured image) into the order export, but that column remains empty in the order export. This field is working in the product export, but I need it working in the order export as well. Please advise.
Another question: where can I fill out the email address I want the scheduled export to be sent to?
MarcoOctober 28, 2015 at 8:33 am #40353
Hi Marco, you can set the e-mail address for scheduled exports under the Method tab within the Edit Scheduled Export screen. Regarding your missing custom Order Item meta field, if you generate a manual export from the Export screen do you see this field populated? Product and Order Item meta are not the same as WooCommerce stores Order Item meta within woocommerce_order_itemmeta wheras WooCommerce Product meta is stored within the postmeta table.October 28, 2015 at 8:34 am #40354
Hi skibulk, do those custom User meta fields export in manual exports from the Export screen? Regarding the missing User meta in your scheduled export, are those fields selected on the Export screen or are you using the “Include all Export Fields for the requested Export Type” for Export fields shown on the Edit Scheduled Export screen?October 28, 2015 at 8:45 am #40355skibulkParticipant
That did the trick, Thanks.
On a side note, I keep seeing this error message whenever I preform a manual export:
A WordPress or server error caused the exporter to fail with a blank screen, this is usually isolated to a memory or timeout issue, if this persists please get in touch so we can reproduce and resolve this. (Need help?)
Strange thing is that the exports are being emailed successfully. The process only takes two seconds to complete.October 28, 2015 at 8:50 am #40356MarcoParticipant
Thank you for your quick reply, much appreciated.
I have found the email setting, so that question is answered.
In regard to my second question and your response: the manual export also leaves this field empty. Do you know a solution for my problem? I am selling products which must be “printed on demand” with pictures that we will also offer as a download to our customers who bought those products. I thought I could export the weekly orders together with the download url that we have linked to those products.
Hope you can help me find a solution…
MarcoOctober 28, 2015 at 9:24 am #40357
Hi skibulk, that error would come up when the fatal error handler has been triggered or we haven’t been able to unset the ‘currently doing an export’ WordPress Option. Open up the WooCommerce > Store Status > Logs > woo_ce… for more information about that one as I bet we’re logging a report about that one.
If it persists in 2.0.3 (going out today) or causes an issue open up a Support ticket and we’ll isolate why it’s happening for you (I’ve heard of it happening on the Settings > Scheduled Exports > Execute screen but not Export screen).October 28, 2015 at 9:25 am #40358
Hi Marco, open up a Support ticket and we’ll get to the bottom of this 🙂
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