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Viewing 13 posts - 1 through 13 (of 13 total)
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  • October 20, 2010 at 12:31 am #6917
    chris stegner
    Participant

    I have installed the purchased plugin and when I go to the Payment Options tab in the WP eCommerce settings the Offline Credit Card Options does not show up as an option. I have installed and uninstalled a couple of times and still it doesn’t show up. I can private email any files or access information you need. I need this fixed right away. Please help asap.

    October 20, 2010 at 7:14 am #6918
    Support Team
    Participant

    Hi chris stegner, can you please confirm that you’ve copied the offline-credit-card.php file within the merchants directory of the wp-e-commerce-offline-credit-card Plugin over to /wp-content/plugins/wp-e-commerce/merchants/.

    In the next Plugin update I’ve automated this ‘copy’ merchant file bit and added further customisation options for store owners on the Checkout page as well as admin options. Expect a release this week 🙂

    October 20, 2010 at 10:04 pm #6919
    chris stegner
    Participant

    Yes, I tried that. Didn’t think I had to do that in this versions, but tried it anyway. Tried again this morning after reading your answer to yesterday’s question.

    When I place the file in the merchants folder, I loose the entire site. Here’s what happens when I try that:

    Fatal error: Cannot redeclare vl_wpsccc_admin_init() (previously declared in /home/content/86/6870286/html/wp-content/plugins/wp-e-commerce-offline-credit-card/wp-e-commerce-offline-credit-card.php:35) in /home/content/86/6870286/html/wp-content/plugins/wp-e-commerce/merchants/wp-e-commerce-offline-credit-card.php on line 34

    October 21, 2010 at 11:19 pm #6920
    chris stegner
    Participant

    Michael, I still need to get this taken care of. I know we have a delay in responding to topics but I thought maybe you would have responded by now. Help?

    October 22, 2010 at 2:34 am #6921
    epschmidt
    Participant

    Could it be that the file wp-e-commerce-offline-credit-card.php is in 2 places? That file should only be in the plugin folder for wp-e-commerce-offline-credit-card. The file offline-credit-card.php should be in the Merchants folder.

    According to your error message it seems wp-e-commerce-offline-credit-card.php is in the merchants folder…

    /home/content/86/6870286/html/wp-content/plugins/wp-e-commerce/merchants/wp-e-commerce-offline-credit-card.php on line 34

    October 22, 2010 at 2:26 pm #6922
    Support Team
    Participant

    Hi epschmidt, oh yeah! Good spottin’. Chris, you’ve installed the Plugin into the wrong directory, please remove these files and install the Plugin to /wp-content/plugins/, the readme.txt included with the Plugin details this.

    October 23, 2010 at 1:57 am #6923
    chris stegner
    Participant

    OK. I had the Plugin in the right directory. When I put the wp-e-commerce-offline-credit-card.php file in the merchants folder of the wp eCommerce folder I cannot get into the admin section of the site. I get the following error:

    Fatal error: Cannot redeclare vl_wpsccc_admin_init() (previously declared in /home/content/86/6870286/html/wp-content/plugins/wp-e-commerce-offline-credit-card/wp-e-commerce-offline-credit-card.php:35) in /home/content/86/6870286/html/wp-content/plugins/wp-e-commerce/merchants/wp-e-commerce-offline-credit-card.php on line 34

    As soon as I remove it via ftp, it goes away.

    Just to note, when I install the credit card plugin (also in the correct place… plugin directory) it has the wp-e-commerce-offline-credit-card.php file loose in the plugin’s folder, it also has a folder in the plugin’s folder called “Merchants” with the wp-e-commerce-offline-credit-card.php in it as well.

    I’ve tried all variations of file locations. the wp-e-commerce-offline-credit-card.php file in ONLY the wp eCommerce merchants folder, the same but with the file also in the installed locations, and same without the file in the installed locations.

    I need this fixed or I need to go way backwards and choose another eCommerce solution. I have many hours in this job already, so obviously I prefer getting this solution to work for my customer.

    There was a note about a new version (this week) that set this all up during the install. The week is almost over. Is that still planned to happen?

    As mentioned before, I can provide any and all login information if it would be helpful in correcting the problem.

    Thanks in advance for the help.

    Chris

    October 25, 2010 at 11:27 am #6924
    chris stegner
    Participant

    Another week is about to start and I’d love to get this resolved. My client wants to launch his store, but this is holding us up. Could someone please help resolve why the Offline Credit Card option is not showing up in the payment options? Again, I can provide any information required to solve the problem (via email of course).

    Thanks, Chris Stegner

    October 26, 2010 at 12:41 am #6925
    epschmidt
    Participant

    I think the readme.txt file has instructions but I’ll try and simplify it. There are two files that need to be in specific places. First the file named wp-e-commerce-offline-credit-card.php needs to be in the Offline Credit Card plugin folder, /wp-content/plugins/wp-e-commerce-offline-credit-card/wp-e-commerce-offline-credit-card.php. This should be the only file in this folder, other than the readme.txt file.

    The other file, offline-credit-card.php, needs to go in the Merchant folder for the main WP-E-Commerce plugin, at wp-content/plugins/wp-e-commerce/merchants/offline-credit-card.php. Make sure it is this file in Mechants, and not wp-e-commerce-offline-credit-card.php.

    Do not copy/paste, but actually move the files, and make sure there is only one copy of each file in each folder.

    October 26, 2010 at 1:38 am #6926
    chris stegner
    Participant

    AWESOME! Thank you so very much. I’m up and running!

    October 31, 2010 at 8:24 am #6927
    Support Team
    Participant

    Hi epschmidt and chris, the next Plugin update auto-copies the merchant file over to WP e-Commerce, I’ll be applying this functionality across the suite of Plugins as WP e-Commerce moves into 3.8-land. Thanks epschmidt, beer coming your way courtesy of PayPal 😉

    November 26, 2010 at 4:54 pm #6928
    aarondwyer
    Participant

    I just had this exact issue.

    You need to add in a check for if the directories have write permissions and alert the user if the file copy didn’t work. Some hosts don’t use suPHP and you’ll probably find that the copy is being done as user ‘nobody’ instead of the account holder.

    I had to manually move the offline-credit-card.php file with FTP as epschmidt mentioned in a post on this thread.

    Thanks
    Aaron

    November 29, 2010 at 10:47 pm #6929
    Support Team
    Participant

    Hi aarondwyer, thanks for the heads up. I’ll look into this, I’m aware that in 3.8 I can ‘internalise’ the payment gateway so need for additional Plugin files within the WP e-Commerce Plugin (merchants) directory. 🙂

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