Home Forums Plugins Product Importer Deluxe Support No Categories After Import

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  • #6494

    Uploaded categories first, then products according to the instructions.
    Following the directions….had no problems (errors)

    All the products show up – perfect!
    But no categories!

    I used the same import file and just uploaded the categories (tried brands also)
    but nothing in admin areas under categories or brands.
    I also tried using an import file with just categories and no errors also but no categories appear.

    What am I doing wrong?

    Support Team

    Hi MrInkMan, can you send me an e-mail with login details to your store, please include FTP, WP Admin and phpMyAdmin so I can get started immediately.


    Had a similar problem – categories and brand load in admin but not in product import.

    Also although I manually selected images for each product which was painstakingly long, none of the images loaded.

    *on a side note: is it possible to load child categories into a parent category through the import process?

    Will try the whole process on a smaller batch next time but would appreciate any thoughts

    Support Team

    Hi emil,


    I raised this question on the Get Shopped Support Forum, add a comment there to guide development.


    Hi Michael,

    I am having the same problem as MrInkMan. Were you able to sort his problem out, and would you need my access details to help me?

    Thanks for your time.

    Support Team

    Hi cazwilson, can you please e-mail me your site login/FTP and phpMyAdmin details as I’ll look into this further. Can you please confirm what version of the Plugin you are using. Thanks!

Viewing 6 posts - 1 through 6 (of 6 total)
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