Home Forums Plugins Product Importer Deluxe Support [Resolved] image updates not successful during import

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  • #34962

    We are unable to updates images during imports; other data updates, but images do not.

    Need assistance.


    Michael Visser

    Hi bylerrivet, can you confirm what image import method (e.g. external url, relative file path) you are using as well as as the import method (e.g. update, merge, new Product) also what e-Commerce platform you are using and the version of our Plugin?


    We are trying to update an existing product. We are using the 2nd option (relative file path). We are trying to replace an existing image with a new image. We are also trying to upload new images to the gallery.
    Product Importer Deluxe 1.8.8
    Product Exporter Deluxe 1.8.5

    I have tried both of these:
    Assigned an image column above for Product image filenames in the CSV file, and uploaded the images to: /home/bylerriv/public_html/wp-content/uploads/
    For instance: product-1a.jpg|product-1b.jpg|product-1c.jpg
    Assigned an external URL column for Products in the CSV file

    Neither of them work. The images stay the same.

    Michael Visser

    Hi bylerrivet, we’re aware of this and re-building our Featured Image and Product Gallery merge/update functionality. This will be fixed in the next Plugin update going out this week for both external URL and relative file paths 🙂

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