Home › Forums › Plugins › Store Exporter Deluxe › Support › [Resolved] Fatal Error plugin update, backend unreachable

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Viewing 4 posts - 1 through 4 (of 4 total)
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  • August 16, 2013 at 4:59 am #29371
    holley2583
    Participant

    All software named is updated to the latest versions, i just can’t find the version numbers because i’m blocked out of my site due to this error. Using WordPress, Childs Agency Theme, Woocommerce, Hostgator, windows 7 machine.
    Updated my theme, no problems. Then updated Deluxe Store exporter successfully, but instead of reactivating i received this error:
    Fatal error: Cannot redeclare woo_ce_expand_state_name() (previously declared in /home3/hiya72/public_html/wp-content/plugins/woocommerce-exporter-deluxe-2/includes/functions.php:259) in /home3/hiya72/public_html/wp-content/plugins/woocommerce-exporter/includes/formatting.php on line 324
    Now I am locked out of the back end entirely, unable to get to my dashboard and orders cannot be made because the error pops up in the cart even though the error can be ignored, customers do not know that and will see the error and abandon their purchase. Everytime I try to get to the back end this error pops up alone on the page. Stuck!!!

    I’m not understanding what this error is telling me to do. Obviously it appears to be a formatting issue,but how exactly do i fix it? Please help!!! I can’t even get my orders out because I can’t get to Woocommerce or anything!

    August 17, 2013 at 2:33 am #29381
    carterdmconsulting@hotmail.com
    Participant

    I’m having the same issue. No response from support. Absolutely devastating to a business to have a “deluxe” plugin completely shut down your entire website.

    August 17, 2013 at 12:48 pm #29388
    Michael Visser
    Keymaster

    Hi holley2583, please open the /wp-content/plugins/ directory via FTP and delete the woocommerce-exporter directories, it looks like you have two instances of our Plugin activated on your site. Please contact us via Premium Support for one-on-one support as we can make this change for you if required.

    August 17, 2013 at 3:24 pm #29411
    Michael Visser
    Keymaster

    Please update to the latest release of Store Exporter Deluxe which includes a patch to resolve this error. If you require assistance updating Plugins via FTP please contact us via Premium Support.

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Viewing 4 posts - 1 through 4 (of 4 total)
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