Home › Forums › Plugins › Edit Orders › Support › [Resolved] Duplicate products

Welcome to our community support forums! We're here to help - but if you have an urgent request for a Pro Plugin, you will get a prioritised response through our Premium Support page.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • February 18, 2013 at 6:06 pm #28053
    CreativeNatives
    Participant

    Hi Michael

    Continuing on from my comment on the edit orders plugin page (I have copied and pasted here)
    There are two issues that seem to be a problem. The one has been ongoing in various forms and the other is new.
    1 – When an order is edited for a second time, the first product is added again as another item (this has happened in various forms, previously as a 0 priced item) a pattern I think I may have found is that the product duplicated is usually the first item.
    2 – When adding a product to the order, if a product has variations and a variation is out of stock, then the entire product is disabled in the dropdown.
    Please address these issues asap.
    I was just sent an email from my client this morning, with the following, a perfect example:
    “This morning I changed the shipping on order 363 and it add another Lisa with zero quantity this time to the order.  It seems to change the SKU as well when it add a “fake” product.”
    http://www.angelbabies.co.za/wp-content/uploads/edit-orders-error.jpg
    She also went on to say that the products she wanted to add to the order did not show up in the list at all (not even as disabled) even though all of the variations were in stock.
    http://www.angelbabies.co.za/wp-content/uploads/edit-orders-variations-lashes.jpg
    http://www.angelbabies.co.za/wp-content/uploads/edit-orders-no-products.jpg
    Please let me know how to address this or when we can expect a fix.
    Thanks
    Veronica

    February 18, 2013 at 6:09 pm #28056
    Michael Visser
    Keymaster

    Hi Veronica, the first issue has been resolved in the next Plugin update due for release shortly/later today, this will be a major update with alot of changes we’ve been working on.

    Once that’s out in the wild I’ll look into why an entire Product is marked as unavailable when a single variant is out of stock and will promptly issue a minor Plugin update to resolve this for your client (I will send you an early release where possible).

    February 18, 2013 at 6:15 pm #28057
    CreativeNatives
    Participant

    Ah thanks so much Michael 🙂

    I thought it was only when a product’s variant is out of stock, but now it appears that it might be if a product has a variant it is not included in the list of available products to add. 🙁

    Looking forward to the release

    Veronica

    February 19, 2013 at 6:14 pm #28063
    Michael Visser
    Keymaster

    Hi Veronica, I’ve done most of the work to resolve this. I just need some jQuery assistance from my colleague Luke to only remove the Product (with Variations) from the Product dropdown if there is no available quantity for all Variants or all Variants have been added to the Cart.

    If I can get this sorted in the next hour I will include it in the next Plugin update otherwise I’ll put it in the 1.5.4 Plugin update shortly after.

    February 19, 2013 at 11:51 pm #28071
    CreativeNatives
    Participant

    Hi Michael

    Thanks, that is great. I am having trouble downloading the newly updated plugin, the file says it is corrupt. Could you email it to me.

    Thanks

    Veronica

    February 20, 2013 at 6:24 pm #28079
    CreativeNatives
    Participant

    Hi there

    I tried again and the download worked fine. Thanks

    Veronica

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘[Resolved] Duplicate products’ is closed to new replies.