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Viewing 6 posts - 1 through 6 (of 6 total)
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  • #9710

    I bought your product….and when I have problem, I must solve it myselves?!! Where is the support? The week ago, I write an email to support. Next time, I write to this forum and my topic is missing.

    Super..I wanted only a little help for product what cost me $95
    Thanks very much


    Ehm….when I am logged in your page, why I cannot download the latest update of soft what I have bought?

    It write me 19 downloads left, but I cannot click to nowhere? No filename is showed…and I can’t click on it 🙁 you can see on this link what is showing me


    So I have 3 problems:
    When I am in download section, the source code looks like

    The filename is missing and when I give the link into browser, I get a message:
    This download is no longer valid, Please contact the site administrator for more information.

    Where is my last topic in forum? It is deleted, or? And why you don’t give me a response from contact formular

    My last(or my first) problem is the encoding

    When I importing the CSV into my page, on importer page(in admin) it looks good.
    Something like this: http://importer.knihkupectvo-in.sk/Product-importer.pdf

    But the products on the page(frontend) are bad.
    It looks something like this: http://importer.knihkupectvo-in.sk/Product-page.pdf

    I was trying more encoding, for example: CP1250, UTF-8, ISO-8859-2, but the output is with some differences the same. The best output was after use UTF-8 encoding. But is is still bad, as you can see. For example instead of PRECVI?ME SI PRAVOPIS 5. RO?. ZS on the page I have something like PRECVIÄM?E SI PRAVOPIS 5. ROÄ.?ZS. The categories are also bad, as you can see in PDF examples.

    When you response me so loooong, I look into source code of your plugin and I see, you convert the encoding into ISO-8859-1 format. But it is bad, because ISO-8859-1 don’t know every symbols from UTF-8 or CP1250 or ISO-8859-2. It is bad, because after this operation are some characters replaced to question mark symbols.

    Can you explain me, why you do this operation in importer? All the wordpress is in UTF-8 but only your plugin(plugin to wordpress) work with ISO-8859-1. Can you fix it? In this moment I have replaced the character converting part, but in next release, my changes will be overwritten. So I prefer the variant, you add this fix to the release. Or you can add the option to select source character encoding? It will be better 🙂

    This is only tips, but in in any case, it is strange the all wordpress work with UTF-8 but only your plugin to wordpress work with ISO-8859-1.

    And I cannot use ISO-8859-1, because very much characters are missing in this format.
    For example, ISO-8859-1 don’t have symbols like “?”, “?”, “Å¡”, “Å “, “ž”, “Ž”, “?”, “?”, “?”, “?”, “ô” and many others 🙂 please fix it

    Michael Visser

    Hi web-tech.sk, I’ve removed the download link from your topic and have previously replied to your e-mail, can you please attach a sample of your CSV as I’ll use this to add either better encoding detection or an encoding dropdown on the initial upload screen to resolve this.


    Hello…was you looking on this?

    It write me 19 download lefts, but I cannot download it(no download link is there)

    Michael Visser

    Hi web-tech.sk, it looks like your Sale has been corrupted if you cannot download it from the Premium Plugin Updates screen; looking at the screenshot you have 19 downloads remaining so it should be working.

    I’ll e-mail you now an early release of the Plugin update going out today; 3.1.8 as well as re-generate your Sale so you can use Premium Plugin Updates to download updates.

    Regarding the contact form, until recently cForms had been eating some enquiries and not passing them onto our Inbox. We’ve since rebuilt the forms and will be migrating to a new form enquiry system with the launch of our new site. I’m very sorry that we didn’t respond sooner.

Viewing 6 posts - 1 through 6 (of 6 total)
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