Hi Ghalede, please open a Support ticket as the Premium Support service is intended for customers using our Pro Plugins (like yourself). This community forum is not well monitored which is why I suggested you open a new Support ticket via the Support page and we work together on this.
In the interim to me answering your Support ticket please read our Usage page explaining the different Scheduled Export formats that we support.
You can e-mail me directly at firstname.lastname@example.org if you feel I have not answered your questions completely. I will leave this Community support topic open until I hear from you via Premium Support.