This solution allows store owners to process sales immediately where a customer prefers to call in/mail order and gets around the inconvenience of creating a new customer order through the Checkout page.

Order and customer details are collected on the Store > Add Order page within the WordPress Administrator and is stored alongside standard online orders appearing in the Store > Sales page and dashboard widgets.

Plugin Integration

Manual Ordering integrates with Offline Credit Card Processing allowing store owners to create new Sales through the WordPress Administration and attach credit card details to the Sale there and then.

Manual Ordering now also integrates with the Members Access Plugin from allowing store owners to process site memberships without leaving the WordPress Administration.

WP e-Commerce Compatibility

  • WP e-Commerce 3.7 ready (up to 3.7.8)
  • WP e-Commerce 3.8 ready (up to 3.13.*)


The latest release can be downloaded from your My Account page.


Looking for support, a copy of the readme, Plugin updates, Ideas or usage instructions? Check out our Documentation for Manual Ordering.



  1. jfarns US Jfarns

    Question and maybe a way to find the solution. (After my last post, I started wondering if there is a max number of products that can be listed before the plug-in no longer works.) My site has over 4,000 products.

    Based on the image (above) entitled ‘Creating a manual order from Store > Add Order’, it appears a product list is displayed. If the plug-in is installed on a site that has thousands of products won’t ‘too many’ products eventually overload the plug-in.

    On the most recent plug-in conflict form listing the problem (1st link below), I have asked the individuals how many products.

    If the plug-in can’t handle a larger store, wouldn’t a better solution be to manually add the SKU and then click a button to relieve the product info.


    • Michael Visser au Michael Visser

      Hi jfarns, can you please confirm if you’re using the latest 1.3.5 Plugin update, also I agree with your feature request. I’ve passed this feature onto my colleague to implement. Please note that the above screenshots are out of date and we now use an Ajax solution instead of listing all Products in previous releases, I’ll update them shortly so you have a better indication of the Plugin.

    • Michael Visser au Michael Visser

      We’ve moved to a jQuery engine to allow for far more Products to be supported. Pretty nifty’.

  2. JF US JF

    Hi Michael,

    The latest version (1.3.5) that was just released did not solve the problem. The previous version was removed and the new version was installed. The only thing that appears at the top of the Add Order page are the words “Add New Order”.

    Tried deactivating other plug-ins. The purchased plug-in does not work. Do you know when a solution/fix will be available? Do you know of any specific ‘other’ plug-ins that might cause a problem with the manual order plug-in? It is a little disheartening to purchase an expensive plug-in that doesn’t work.

    Sincerely in great need of a solution….
    A fix would be very much appreciated. Thank you.

    • Michael Visser au Michael Visser

      Hi JF, very odd. There could be a Plugin conflict at play, if you could contact us from the Premium Support or Contact page we’d love to investigate this issue further and release a minor Plugin update to fix compatibility with your store. Thanks JF.

  3. Jools AU Jools

    G’Day Michael! I love the look of this plugin and I’m ready to hit purchase but need to know… is it possible to set/edit the price of individual products when creating a manual order? I notice from the screenshots that it doesn’t appear to be but hope they might be outdated. If not, will you consider coding this into the manual order form any time soon? Thanks dude.

    • Jools AU Jools

      i’m just wondering if any users of this plugin could pass comment in lieu of Michael? I’m wondering if it is possible to set/edit the price of individual products when creating a manual order? We’ve got the website in question, up and running, but really need this functionality as soon as possible and hope this plugin will provide it. Thanks guys, any input is greatly appreciated.

    • Luke Carbis AU Luke Carbis

      Hi Jools. Yes, you can set individual product prices in an order using this plugin.

  4. Chung GB Chung

    Hi Michael

    Can this plugin be enabled for an ‘editor’ user (ie not an administrator)?


    • Michael Visser au Michael Visser

      Hi Chung, let me confirm this and update this thread. 🙂

    • Jay US Jay

      I am also interrested in added access to a non administrator role. Thanks..

  5. Anders Dahlberg RU Anders Dahlberg

    Hi Michael, having problems getting Manual ordering to work with Variations – am I doing something wrong or does Manual ordering not support that? Launching our bricks and mortar store on wednesday and was counting on this to work so would really appreciate if you could reply as soon as possible! Thank you!

    • Michael Visser au Michael Visser

      Hi Anders, variation support is not yet available for Manual Ordering. I have an AJAX expert working on this and other urgent features for the suite but cannot provide an ETA.

    • Jay US Jay

      I also have the same challenge.

  6. Peet HU Peet


    When i add an order i get “name, phone, adress, etc. is requied error message”, but i filled it.
    I found out that if i cut out the quantity cell from my products in the
    wpsc-admin_mo-order.php line 141
    then the plugin succesfully send the personal informations, and the error messages dissapear.

    Do you have any idea how to fix this?
    Thanks for your help,

    • Michael Visser au Michael Visser

      Hi Peet, thanks for raising this. I’ve patched this in the next Plugin update as well as introduced some cool new features. 🙂

  7. David AU David


    When i go to click on a user and click add order, is there a way to prepopulate all the billing details that they already have stored. i.e a repeat order from someone who has already puchased from my store, firstname, last name, email etc etc?

    when i click add order yeh, it defaults to their username but doesnt popualte anything else??

    • Michael Visser au Michael Visser

      Hi David, great suggestion! I’ll get an AJAX expert to whip up this feature as the framework is mostly in place via the User dropdown, it just needs the auto-population. 🙂

      • David AU David

        Hey Michael. That’s excellent news. Any ideas on how long this could take to build into it. I think the manual order plugin is fantastic but functionality like this could make it super useful bring much much more to the tool. Currently working with a client on this tool and it’s one of their biggest frustrations – I know it’s not so Hard to input in manually but seems silly if we already have all the info!

        • Michael Visser au Michael Visser

          Agreed David. I’m back in Australia in 2 days and will be raising it with an AJAX ninja as soon I can. Within the fortnight is a good possibility. 🙂

          • David AU David

            hey michael!

            almost forgot about this one. any progress on the update? superkeen to use it!

            • David AU David

              Hey michael, did this get done? im looking at the notes for version 1.3.4 and it says..
              “Validation remembers Checkout fields, cart contents and other Sale fields” but its not working for me..?

              • Michael Visser au Michael Visser

                Hi David, if you have filled in the Checkout fields/cart contents and a validation prompt is displayed (e.g. Disclaimer is a required field) then Manual Ordering will re-populate those fields.

                Please note auto-population of Checkout fields based on the User dropdown has not yet been introduced.

                • David AU David

                  Hey Michael,

                  With the auto-population of checkout fields based on the user drop down, any luck on getting this up and running? Still super keen on having this feature because itll make our lives alot easier with manual reorders!

  8. Anthrax-VX US Anthrax-VX

    Hi Michael, i have attempted contacting you but yet to hear from you, it says in these comments that it does have the ability to set the payment amount : “As it stands right now you can select stock, quantities, set the total payment amount and save the Sale. Give it a go, get in touch if you need some changes”

    it doesnt do this as of yet, i need it to as this was the reason i purchased. Any help would be appreciated massively! Thanks Michael

    • Michael Visser au Michael Visser

      Hi Anthrax-VX, that comment was referring to the earlier WP e-Commerce 3.7 compatible release, I’ve added this now in the latest Plugin update which is due for release later today which allows for the above (Sub-total, shipping and discount) and is compatible with the latest WP e-Commerce 3.8.

      • Anthrax-VX US Anthrax-VX

        sounds great michael, cant wait to see how it works thanks so much.

      • Anthrax-VX US Anthrax-VX

        Hi Michael, just seeing how i can get the new plugin? thanks!


    Hey Michael…

    Since the last update, manual ordering of downloadable don’t work anymore. In the sense that the customer always see 0 download left in the account. I reverted to a older version to make sure. and indeed older versions works.

    • Michael Visser au Michael Visser

      Hi ThaPhlash, which version did you revert to? I’ll reproduce this and make sure it’s patched in today’s Plugin update.


        im using 1.3

    • Michael Visser au Michael Visser

      Hi ThaPlash, this has been sorted for 3.8.8 compatibility. In the 3.8.7.x release they reverted back to non-prefixed options for detecting the number of available downloads. This is now working again in 3.8.8 and moving forwards.

  10. Anders Dahlberg NL Anders Dahlberg

    Hi Michael, my question is similar to Matts. I’m about to open a physical store as a complement to my webstore. Will I be able to put my customers details in using the manual ordering plugin but make the actual transaction with cash or using iZettle ( for debit and credit cards? Can I create my own payment option in the system or do I always have to put in the buyers card details?

    • Michael Visser au Michael Visser

      Hi Anders, as below, you can accept payments as cash as Sales are assigned under the Manual Payment/Test Gateway payment option. I’ll be adding standard payment gateway support in a future Plugin update.

  11. Matt VanAndel US Matt VanAndel

    Does this plugin allow store admins to process orders without having to provide payment/credit card details?

  12. Tony C US Tony C

    Anybody using a barcode scanner for inventory management? If so, can you tell me how you’re doing it. Thanks.

    • Michael Visser au Michael Visser

      Hi Tony C, until an integration solution links WP e-Commerce to POS I don’t see this being possible. I had planned development for this but due to Plugin commitments cannot look at this for quite some time.

  13. Linh Vu US Linh Vu

    My top priority is the ability for customers to purchase on my website and for me to process their credit card offline.

    Second priority is for my intake department to take an order by phone and enter all the information and I personally process credit card information offline.

    I wanted to be sure this plugin offers both options seperately or together. Please let me know. Thank you for your time.

    • Michael Visser au Michael Visser

      H Lihn, you can use Manual Ordering to generate Sales for your customers over the phone, you will need to purchase Offline Credit Card Processing to add support for processing offline credit card details; the two work together by adding a “Payment Details – Credit Card” tab to the Add Orders page within the WordPress Administration. You can then charge payments via your preferred offline merchant terminal. 🙂

  14. Tammy US Tammy

    Hi Michael,
    I have two questions before I purchase this plugin. Does it handle variations and can you add shipping charges? Until the WP e-commerce international shipping is fixed, I have to manually create all international orders. Ability to create complete order, send invoice to customer and allow them to to pay all within the store would be awesome! Whoops – third question – can you go back in to the Manual Order and make changes?

    I am also looking at Edit Orders and Printable Invoices. With all the recent changes you have made, I’m not sure which plugin does exactly what and if I will need all three.

    • Michael Visser au Michael Visser

      Hi Tammy, just going over comments here for Plugins. Manual Ordering does not yet support variations, I can confirm that you will be able to adjust the sub-totals as well as discount and shipping charges in the next Plugin update.

      You’ll need Edit Orders to modify existing Orders and Printable Invoices is ideal for sending detailed invoices to customers either after Checkout or using this Plugin. 🙂

  15. Ed Mazur US Ed Mazur

    Hi Michael,

    We’re about ready to sign a contract with client to develop a solution around Manual Ordering. But before buying your plugin we need to confirm first that an order placed through your plugin will deduct from the available stock for orders placed online. We have a physical retail store and a warehouse for shipping, that share the same inventory. Also we need to make sure the shipping option can be removed for retail orders and that cash can be used as a payment option.


    • Ed Mazur US Ed Mazur

      In addition to the first comment, we need to confirm that the order can be processed through the same gateway we use for online orders.

    • Michael Visser au Michael Visser

      Hi Ed, the latest Plugin update includes support for decrementing stock. I’ll look at adding payment and shipping options to the selectable options in the next Plugin update. 🙂

Leave a Reply to Anthrax-VX Cancel reply

Before you comment - Do you have a support request? If so, this is not the right place to post it. Please submit support requests for Premium Plugins on the Support page and in the community Support Forums for free Plugins.


Is there a way to edit existing orders using this plugin?

This can be done with our Edit Orders Plugin that adds the ability to change the details of on order from within the WordPress Administration.


Manual Ordering comes with a Quick Start document (readme.txt) to help with installing the Plugin. Additional support can be found from the Contact page or methods below.

Urgent Support

If you find yourself needing immediate support for your purchase use the Premium Support page or Live Support button.

Manual Ordering Forum

If you have any problems, questions or suggestions please join the members discussion on our Manual Ordering forum.

Recent Topics (10)