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You may be asked by Support to provide the Plugin version to us, this helps us:

  • ensure you are using the latest version, or
  • if you are using a legacy Plugin release to reproduce the issue you are experiencing

You can find the Plugin version of any WordPress Plugin you are using through the following steps:

  1. Open your site’s WordPress Administration
  2. From the left sidebar click the Plugins link
  3. Scroll down to find your Plugin, WordPress Plugins by Visser Labs’ are prefixed by the e-Commerce platform you are using (e.g. WooCommerce – Store Exporter Deluxe)
  4. The Plugin version is shown below the Plugin description (e.g Version: 2.1.5)

Provide the Plugin version to us and we’ll be in touch shortly with more information. 🙂